Troubleshooting Guide: Canon PIXMA iP4900 Not Picking Up Paper from the Rear Tray
The Canon PIXMA iP4900 is a reliable inkjet printer known for its high-quality prints and user-friendly design. However, like any piece of machinery, it may encounter occasional issues. One common problem users face is the printer’s failure to pick up paper from the rear tray. This article provides a comprehensive guide to understanding and resolving this issue.
Understanding the Problem
The rear tray of the Canon PIXMA iP4900 is designed for manual paper feeding, especially for specialty papers like photo paper, envelopes, or thicker media. When the printer fails to pick up paper from this tray, it can be due to various reasons, including:
- Paper Alignment Issues: Misaligned or improperly loaded paper can prevent the printer from feeding it correctly.
- Dirty or Worn Rollers: The feed rollers responsible for grabbing the paper may be dirty or worn out.
- Paper Type and Quality: The type or condition of the paper might not meet the printer’s specifications.
- Software or Firmware Glitches: Printer settings or outdated firmware can interfere with proper operation.
- Hardware Malfunction: Mechanical issues or sensor failures can also lead to paper feed problems.
Step-by-Step Troubleshooting Guide
1. Check Paper Alignment and Load
Improperly loaded paper is a common cause of feeding issues. Follow these steps to ensure proper alignment:
- Remove all paper from the rear tray.
- Fan the stack of paper to prevent sheets from sticking together.
- Adjust the paper guides to match the width of the paper.
- Reload the paper into the rear tray, ensuring it does not exceed the maximum capacity.
- Make sure the paper is not curled, creased, or damp, as these conditions can impede feeding.
2. Clean the Paper Feed Rollers
Dirty or worn rollers can lose their grip on the paper. Cleaning the rollers is often an effective solution:
- Turn off the printer and unplug it from the power source.
- Open the rear tray and locate the feed rollers.
- Dampen a lint-free cloth with water and gently wipe the rollers to remove dust and debris.
- Allow the rollers to dry completely before turning the printer back on.
For a deeper clean, use the printer’s built-in roller cleaning function:
- Open the printer driver setup window on your computer.
- Select Maintenance, then choose Roller Cleaning.
- Follow the on-screen instructions to complete the process.
3. Verify Paper Type and Quality
The Canon PIXMA iP4900 is designed to handle specific paper types. Using incompatible or low-quality paper can cause feeding problems. Check the following:
- Use only Canon-recommended paper or high-quality alternatives.
- Ensure the paper thickness is within the printer’s supported range (64-105 gsm for standard paper).
- Avoid using damaged or recycled paper with uneven surfaces.
4. Update Printer Drivers and Firmware
Outdated drivers or firmware can cause operational glitches. To ensure your printer is functioning correctly:
- Visit Canon’s official website and navigate to the support section.
- Download and install the latest drivers for the PIXMA iP4900.
- Check for firmware updates and install them if available.
5. Reset the Printer
Sometimes, a simple reset can resolve minor software or hardware glitches:
- Turn off the printer and unplug it from the power source.
- Wait for about 5-10 minutes.
- Plug the printer back in and turn it on.
- Test the rear tray functionality by printing a document.
6. Inspect for Hardware Issues
If the problem persists after trying the above steps, it may be due to hardware malfunction. Check for:
- Obstructions: Look inside the rear tray and paper feed mechanism for any foreign objects.
- Roller Wear: Inspect the feed rollers for signs of wear or damage. If they appear worn, consider replacing them.
- Sensor Problems: The rear tray has sensors to detect paper. If these sensors are malfunctioning, they may require professional repair or replacement.
Advanced Troubleshooting
Performing a Printer Diagnostic Test
Run a diagnostic test to identify underlying issues:
- Open the printer’s maintenance menu.
- Select Nozzle Check or Print Head Alignment.
- Follow the on-screen instructions to complete the test.
If the diagnostic test identifies issues, address them accordingly. For example:
- Misaligned print heads can be realigned using the Print Head Alignment function.
- Clogged nozzles can be cleaned using the Cleaning or Deep Cleaning function.
Adjusting Paper Settings
Ensure the printer settings match the type of paper in the rear tray:
- Open the printer properties on your computer.
- Navigate to the Paper Settings tab.
- Select the appropriate paper type and size.
- Save the settings and attempt to print again.
When to Seek Professional Help
If the issue persists despite following all troubleshooting steps, it may be time to consult a professional. Contact Canon support or an authorized service center for assistance. Be prepared to provide details about the issue, including error codes and the steps you’ve already taken.
Preventing Future Issues
To avoid paper feed problems in the future:
- Regularly clean the paper feed rollers.
- Use high-quality paper that meets the printer’s specifications.
- Avoid overloading the rear tray.
- Store paper in a cool, dry place to prevent warping or dampness.
- Keep the printer’s firmware and drivers up to date.
Conclusion
The Canon PIXMA iP4900 is a dependable printer, but occasional issues like paper feed problems can arise. By following this comprehensive guide, you can identify and resolve the cause of the rear tray not picking up paper. Regular maintenance and proper handling of the printer and its components can minimize such issues and ensure smooth operation for years to come.
